Remote Jobs
Remote Call Center Supervisor
Job Description
- Req#: 2CF6D109EB
Employer Industry: Contact Center Solutions
Why consider this job opportunity:
- Remote position with flexibility, although candidates must reside in the Hampton Roads area
- Opportunity for career advancement and growth within the organization
- Engage directly with government clients, enhancing professional experience
- Supportive work environment focused on performance and excellence
- Competitive salary based on experience and qualifications
What to Expect (Job Responsibilities):
- Supervise and manage overall contact center operations, ensuring efficiency and effectiveness
- Participate in efforts to improve overall performance and quality assurance
- Manage workforce scheduling and oversee performance management
- Reinforce training and coaching for contact center agents
- Direct customer support when needed and engage with clients to respond to government requests
What is Required (Qualifications):
- High School diploma (or equivalent) is required
- Minimum of 4 years of contact center experience
- At least 2 years of experience as a contact center supervisor
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
- A reliable, hard-wired internet connection is required
How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced environment
- Strong communication and leadership skills
- Proven ability to manage and motivate a team effectively
- Familiarity with government client interactions
- Commitment to continuous improvement and excellence in service delivery
#ContactCenter #RemoteWork #LeadershipOpportunity #CareerGrowth #GovernmentClientInteraction
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