Wellthy

Wellthy is a digital care concierge for families with chronic, complex, and ongoing care needs. By tackling the logistical aspects of caregiving, Wellthy helps employers increase productivity, improve retention, and reduce time away—all while giving employees the support they need to care for themselves and those they love.

You will drive the following efforts

• You will collaborate with Care Coordinators, Care Advisers/Specialists, Team Leads, and Managers to help Wellthy Care Recipients, by using your expertise and know-how to work through tasks and help find and vet the right mental health support and resources.
• Support with improving and updating Wellthy’s Guides and Team Resources.
• Represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy).
• Other non-client-specific work, including but not limited to: feedback and guidance on Wellthy’s product, service, guides, etc.; contribution to the team culture; writing and advising for marketing materials; and support and teamwork for other service team members.

Qualifications

It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.

• 3+ years work experience in the mental health field, as well as customer service or administrative experience
• Experience navigating insurance plan websites for provider listings and/or contacting insurance plans to vet and find providers
• Knowledge in various types of mental health providers and treatment options preferred
• Ability to work independently while being communicative and collaborative with Coordination Team
• Remote work experience preferred
• High school diploma required, Associates degree or higher preferred
• Proficiency in more than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well with others while adapting to evolving service experiences
• Knowledge of and ability to navigate the healthcare sector

Salary

• The starting rate for this position is $19-$22/hour.

Total Rewards Package

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted).

Location

This is a remote and US states based opportunity. Our Wellthian’s are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Idaho, Maine, Mississippi, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont and West Virginia.We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Next Steps, Training, and Certification

Before hiring a Care Adviser, we put individuals through a rigorous screening process which includes interviews, case study, reference checks, and background checks. If a Care Adviser is invited to join the team, they then go through a two-week bootcamp training program with a daily curriculum of learning, shadowing, and hands-on work that is both self-guided and collaborative with other Advisers, Coordinators, and their Team Lead over Zoom Video. At the end of the two weeks, a Care Adviser must pass our certification test before being allowed to work with families. The certification tests for proficiency in:

• Technical knowledge
• Use of Wellthy platform
• Customer service
• The Wellthy way of communicating and delivering a high-touch customer experience

For 90 days after hiring, we monitor Care Adviser to ensure quality, excellence, and consistency. We are also very opinionated about our service delivery model and Care Advisers must subscribe to the “Wellthy Way” in working with families.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protect by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.