• Job Description

  Req#: 564093

  Additional Locations: France-Île-de-France; Germany-Düsseldorf; Italy-Milan; Spain-Madrid; United Kingdom-Hemel Hempstead

  Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

  At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

  THIS ROLE IS HOME BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF

  About the role :

  RhythmCARE Clinical Specialist (RCS) provides online clinical, technical & educational support to assigned accounts at National or EMEA level. Work is driven by Customer demand and planned coverage of business. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

  You will join the RhythmCARE Clinical Support Team, and together with Technical Services and LATITUDE team, you will contribute in supporting & creating a ‘ hub and spoke’ approach to customer centric care. This strategic initiative aims to revolutionize the way we technically and clinically support our customers by:

  • Allow our in-country field teams to focus on activities that require them to be face to face with our customers
  • Leverage our remote competences to complement and increase our customer presence
  • Define advanced services and value offers that expand our scope of influence beyond physicians

  The RhythmCARE team headquarters is based in Madrid and provide online support for all our CRM and EP customers across EMEA.

  If you have CRM technical expertise, have an entrepreneur spirit and are not afraid of trying new things, and want to contribute to make a difference in the way we approach our customers, don’t hesitate to join this Team!

  Your responsibilities will include:

  • Providing online clinical support in the areas of supporting case coverage, follow ups and troubleshooting for company products.
  • Attending cases remotely with our customers and advise physicians on clinical attributes / techniques associated with our products.
  • Mastering remote technologies used for customer support and support the field team guiding their implementation
  • Contributing with the development of RhythmCARE and RM vision on providing digital services
  • Responding to customer needs and complaints regarding products and service by developing creative and feasible solutions and/or working with other related personnel to develop optimal solutions
  • Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Supporting team to achieve projected sales goals and increase sales revenues.
  • Developing deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers to facilitate future sales.
  • Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
  • Recording customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles .
  • Providing education support on product usage and internal and external customer training.

  What we are looking in you

  • Fluent in English and a second language (French or German preferred)
  • Proven a dvanced troubleshooting skills, extensive new product knowledge and through understanding of clinical application with CRM devices.
  • Solution driven mindset
  • Works autonomously within a team approach
  • Likes international and diverse environment

  What we can offer to you

  • Career Development
  • Healthy work - life balance
  • Possibility to make a direct impact design how to best serve our customers
  • Fast pace and innovative environment
  • Fun!
  • PLEASE SEND YOUR CV IN ENGLISH

  #LI-CH1

  #LI-Remote

  Requisition ID: 564093

  As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

  So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

• About the company

  Boston Scientific is primarily known for the development of the Taxus Stent, a drug-eluting stent which is used to open clogged arteries.

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