ADT Commercial
Remote Collections Specialist
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Job Description
- Req#: 3018271
Employer Industry: Security Services
Why consider this job opportunity:
- Starting pay of $17.00 per hour, reaching up to $20.00 per hour after 180 days with incremental increases of $0.50 every 4 weeks
- Access to healthcare benefits, a 401(k) plan with company match, and paid time off
- Opportunity for career advancement and growth within the organization
- Weekends and most holidays off, promoting a healthy work-life balance
- Remote work potential after initial onsite training in Jacksonville, FL
- Supportive and collaborative work environment focused on customer satisfaction
What to Expect (Job Responsibilities):
- Resolve inbound and outbound calls using multiple applications and screens
- Respond to general billing inquiries to review and resolve account issues
- Negotiate and obtain payments or set up payment arrangements
- Direct customers to the appropriate team if issues fall outside the collection's role
- Meet compliance and quality assurance standards while achieving monthly performance goals
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of one (1) year of experience in first-party collections, including car loan and credit card collections
- Customer service experience in a remote setting
- Proficiency in multi-computer screen navigation and strong negotiation skills
- Basic typing, math, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience in a remote work environment
- Familiarity with various computer applications and multitasking capabilities
- Strong verbal communication skills
#SecurityServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.
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