Employer Industry: Retail Home Décor and Lighting

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully paid training program conducted via webinar for approximately four to six weeks
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Flexibility of remote work, allowing for a better work-life balance

What to Expect (Job Responsibilities):
- Handle incoming sales and customer service inquiries, focusing on resolving issues on the first attempt
- Demonstrate empathy while addressing customer concerns and presenting the employer positively
- Utilize sales techniques to maximize sales opportunities and meet sales goals
- Provide proactive follow-up to all customer inquiries via phone or email
- Assist management with escalated customer and product issues, ensuring adherence to quality assurance standards

What is Required (Qualifications):
- Minimum of 1 year of customer service experience or retail background; call center experience preferred
- Excellent verbal and written communication skills in English
- Proficient computer skills, with the ability to navigate multiple programs
- Strong typing and data entry skills
- Effective problem-solving abilities under pressure

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with sales techniques and customer retention strategies
- Ability to work in a fast-paced environment while managing multiple tasks

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