Employer Industry: Crisis Call Center Operation

Why Consider this Job Opportunity:
- Salary up to $23 per hour
- Full benefits package including PTO, 401K, access to calm app, and teladoc mental health sessions
- Opportunity for career advancement and growth within the organization
- Fully remote work opportunity with occasional in-person meetings
- High-stress, fast-paced environment with autonomy and collaborative support
- Chance to make a positive impact on mental health crisis intervention

What to Expect (Job Responsibilities):
- Screen, assess, triage, and provide telephonic crisis intervention services
- Utilize counseling techniques to help callers identify and resolve personal concerns
- Make appropriate referrals and link callers to necessary services
- Maintain accurate documentation and adhere to call center metrics
- Train, coach, and develop new hires as assigned

What is Required (Qualifications):
- Master's degree in a related discipline from an accredited college or university
- Intermediate to proficient working knowledge of software applications
- Experience in intellectual/developmental disabilities preferred
- Excellent verbal and written communication skills
- Ability to work in a team environment and contribute to a team atmosphere

How to Stand Out (Preferred Qualifications):
- Mental health and addictive disease knowledge and experience a plus
- Ability to handle conflict management and distress tolerance with staff and clients
- Critical thinking skills and objectivity when making quick decisions
- Attention to detail in daily communication and reporting
- Demonstrated ability to work in a high-stress, fast-paced environment

#RemoteWorkOpportunity #MentalHealthServices #CareerAdvancement #CompetitivePay #TrainingProvided

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