Overview

Remote Customer Engagement Specialist (BDC) - Group 1 Automotive.

More Information About This Job

Overview

Group 1 Automotive is leader in automotive retail and we are seeking to add Business Development Center specialist to join our team.

Candidates must currently live in the Houston area! and Must be willing to attend 2 weeks in-person training at 6161 Rothway Houston TX 77040.

Salary: $15 HR +Uncapped Bonus Plan

Shift: 8:00am - 5pm or 9:30am -6:30pm + Rotating Saturdays (40 hour work week)

In addition to competitive pay, we offer our associates the following benefits:

• $80 Monthly Technology Allowance
• Opportunity to work remote after 2nd week on-site training (paid training)
• Health, Dental & Vision Insurance
• Life & Disability insurance
• 401(k) plan with company match
• PTO - Vacation and sick time, opportunity to accrue additional paid time off based on performance
• $300, $500 or $800 Employment Referral Bonus depending on position
• Annual Reviews and performance-base Pay Increases
• VIP Referral Bonus Program / Employee discounts for vehicle Purchase, Maintenance, Repair, Restoration
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Handle inbound leads (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking and referrals
• Work with sales department to develop sales strategies and techniques
• Research and stay current in consumer and industry trends
• Communicate industry news and trends to management and dealership employees
• Outstanding Customer Service - Always put the customer first

Qualifications

Basic Qualifications:

• High School Diploma or equivalent
• Currently reside within a 30-mile radius from the Rothway Address (6161 Rothway, Houston, TX 77040)
• Must have at least 6 months recent work experience
• High speed internet connection of > 10 mbps Upload and > 10 mbps download for remote work
• Quiet home office suitable for remote call center, customer service work
• Excellent verbal & written communication skills
• Superior customer service skills, have a pleasant personality, and be a team player
• Intermediate level of multi-tasking and computer skills
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• Perfect attendance and punctuality record
• Strong work ethic with a high sense of urgency to get the job done

Preferred Qualifications:

• Auto dealership Internet or Business Development Center (BDC) experience is preferred
• Familiarity with automotive financing
• Customer service and/or sales experience
• Customer Relationship Management (CRM) software experience is a Plus
• Ability to adapt to sudden business and industry changes as it directly effects automotive service operation
• Bilingual in Spanish and other languages are a Plus

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.

Group 1 Automotive is an Equal Employment Opportunity employer.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.

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