Employer Industry: Healthcare Services

Why consider this job opportunity:
- Paid training period to enhance your skills
- Comprehensive benefits package, including medical, dental, vision, and 401K
- Opportunity for career advancement within a growing company
- Work remotely with flexible hours from the comfort of your home
- Equipment provided to ensure a smooth work-from-home experience
- Join a mission-driven team focused on enhancing member and provider satisfaction

What to Expect (Job Responsibilities):
- Manage inbound and outbound calls, responding to inquiries from members and providers with professionalism and accuracy
- Review, verify, and process membership applications, ensuring all required information is accurate
- Maintain and update member information in CRM systems, ensuring data integrity across client accounts
- Perform regular audits of member data to ensure compliance with client standards and industry regulations
- Collaborate with various teams to resolve issues and enhance service delivery for clients

What is Required (Qualifications):
- High School Diploma or General Education Degree (GED) required
- Minimum of 2-4 years of experience in processing health insurance, customer service, call center, medical office, or other healthcare-related fields
- Strong understanding of healthcare medical terminology, including ICD-9 and ICD-10 coding
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems
- Ability to clear a background check

How to Stand Out (Preferred Qualifications):
- Proven track record of effectively managing multiple tasks and priorities in a busy work environment
- Excellent verbal and written communication skills
- Strong analytical capabilities with a focus on identifying issues and implementing solutions quickly
- Passion for delivering exceptional customer service to clients and their members

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