NiSource
Remote Customer Service Representative 1
This job is now closed
Job Description
- Req#: R00935190
Employer Industry: Utility Services
Why Consider this Job Opportunity:
- Salary up to $46,800.00
- Opportunity for career advancement and growth within the organization
- Work remotely from Pennsylvania, Ohio, Virginia, or Kentucky
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Comprehensive benefits package
What to Expect (Job Responsibilities):
- Processing billing calls, emergency calls, and customer move-ins
- Handling refunds, compensation requests, and changes to accounts
- Routing escalated customer issues for resolution
- Assisting customers with credit/payment arrangements
- Meeting individual deadlines, metrics, and team goals
What is Required (Qualifications):
- High school diploma or equivalent
- One (1) year of customer service experience
- Computer skills and ability to type a minimum of 25 WPM
- Solid written and verbal communication skills
- Must be 18 years of age or older
How to Stand Out (Preferred Qualifications):
- 2-3 years of call center experience
- 2-5 years of previous customer service work from home experience
- Utility experience
- Advanced computer skills and ability to type 60-65 WPM
- Bilingual aptitude test for Spanish speakers
#UtilityServices #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
NiSource Inc. 5 million natural gas customers and 500,000 electric customers across six states through its local Columbia Gas and NIPSCO brands.
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