Remote Jobs
Remote Customer Service Advocate
5 days agoWhat's your preference?
Job Description
- Req#: 1200565
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive salary and excellent benefits package
- Opportunity for career advancement and growth within the organization
- Work with a diverse and inclusive team committed to making a difference
- Comprehensive 5-week orientation and ongoing training provided
- Be a vital part of improving the quality of life for others through customer advocacy
What to Expect (Job Responsibilities):
- Serve as a Customer Advocate assisting 50-70 individuals daily with healthcare-related inquiries
- Navigate the complexities of primary care providers, medications, appointments, and benefits
- Manage multiple tasks effectively, including phone communication and database navigation
- Provide solutions and support with a focus on customer satisfaction
- Participate in a full-time schedule, including flexible shifts between 8 am and 8 pm EST
What is Required (Qualifications):
- High School Diploma; Bachelor's degree is a plus
- Minimum of 1 year of experience in insurance operations
- Proficiency with web-based systems and technology
- Strong attention to detail and organizational skills
- Excellent listening and problem-solving abilities
How to Stand Out (Preferred Qualifications):
- Experience in healthcare or insurance, including familiarity with medical terminology and benefit plans
- Background in social work, behavioral health, or related fields
- Proven track record in customer service with strong interpersonal skills
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