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Remote Customer Service Representative
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Job Description
- Req#: J0BT03288056
Employer Industry: Health Insurance Services
Why consider this job opportunity:
- Salary up to $16.50/hour plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Collaborative and supportive team environment
- Paid training and performance-based incentives
- 401K match and individual coverage HRA (ICHRA)
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, providing exceptional customer service
- Manage customer accounts and offer technical support as needed
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while interpreting customer needs
- Engage in extensive self-study and training, with adherence to regulated communication guidelines
What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace with a personal device equipped with a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and a high level of professionalism
How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with group and/or individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PerformanceIncentives
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