• Job Description

  Req#: 2064743
  Join our team at Cognizant, a Fortune 500 corporation, and experience the benefits of being part of a dynamic company that values its employees. As a Customer Service Representative, you will have the opportunity to deliver world-class experiences to our valued customers. With a focus on critical thinking, analytical skills, attention to detail, and good communication, you will resolve customer queries and issues. Join us and be part of a team that thrives on impeccable customer service, accuracy, and professionalism.
  
  Job Responsibilities:
  
  - Handle customer interactions in a high volume, remote (work from home) contact center environment
  - Act as the "product expert" for a designated customer base
  - Assist with credits, customer service issues, and take replenishment orders
  - Sell a broad array of snack food products to grow profits
  - Ensure accuracy when taking orders and documenting concerns
  
  Core Competencies:
  
  - Continuous process improvement focus
  - Strong relationship and influence skills
  - Customer driven mindset
  - Professional maturity
  - Respect for others
  - Integrity
  - Drive for results
  
  Basic Qualifications:
  
  - Ability to operate a computer in a Windows environment
  - Strong multitasking skills
  - Ability to work well in a fast-paced environment
  - Strong analytical and processing skills
  - High attention to detail
  - High school diploma or GED
  - Minimum of 2 years of previous customer service experience
  - Willingness to work flexible work hours (8-hour shift, scheduled between 8am-8pm EST)
  
  Preferred Job Qualifications:
  
  - Associate degree
  - Previous sales experience
  
  What's in it for you? At Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, and many other benefits. Join our team and tackle projects that continuously sharpen your technical skills, problem-solving abilities, and ambitions.
  
  Additional Information:
  
  - Cognizant will only consider applicants who are legally authorized to work in the United States without requiring company sponsorship.
  - Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
  - If you have a disability that requires a reasonable accommodation, please email CareersNA2@cognizant.com with your request and contact information.

• About the company

  Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

Notice