Employer Industry: Health Insurance Technology

Why consider this job opportunity:
- Salary up to $16.50 per hour, plus performance incentives
- Paid training provided to ensure readiness for the role
- Flexible work-from-home environment, allowing for a better work-life balance
- Collaborative and supportive team culture that fosters growth and motivation
- Opportunities for performance and attendance-based incentives in addition to base pay
- 401K match and Individual Coverage HRA (ICHRA) included in benefits

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to assist customers effectively
- Deliver exceptional customer service consistently across all interactions
- Manage customer accounts and provide necessary technical support
- Input application data accurately and respond to online chat inquiries as needed
- Adapt to changing projects and updates while adhering to defined procedures and policies

What is Required (Qualifications):
- Must be 18 years of age or older
- Moderate to advanced computer skills with a comfort level in learning new technology
- Excellent verbal and written communication skills
- Ability to maintain a dedicated and secure workspace while working from home
- Commitment to full attendance during a paid 3-week training period

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance or the Affordable Care Act
- Experience working in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

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