Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50 per hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Supportive and collaborative team environment
- Paid training and individual coverage HRA (ICHRA)
- 401K match and paid time off (PTO)

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls while delivering exceptional customer service
- Manage customer accounts and provide technical support as needed
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while demonstrating creative problem-solving skills
- Maintain time and task management, multitasking, and task prioritization

What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace with a functioning personal device
- Minimum internet speed of 35 mb/s with a hard-wired Ethernet connection
- Moderate to advanced computer skills and excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support role
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

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