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Remote Customer Service Representative - Facility Maintenance Services


Pay$18.00 / hour
LocationGrand Rapids/Michigan
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 6783297
      Employer Industry: Commercial Facility Maintenance and Construction

      Why consider this job opportunity:
      - Competitive salary around $18 per hour, depending on experience
      - Weekly compensation
      - Comprehensive benefits including Medical, Dental, Vision, and 401K
      - Vacation and Sick time available
      - Opportunity to work remotely and maintain a work-life balance
      - Chance to build and maintain relationships with customers in a dynamic environment

      What to Expect (Job Responsibilities):
      - Accurately document any customer-related issues and work orders in the system
      - Proactively follow up with customers and key accounts to ensure their needs are met
      - Collaborate closely with various teams to ensure seamless operations and customer satisfaction
      - Build and maintain strong relationships with current and potential customers
      - Adapt to evolving duties as the role may require additional responsibilities over time

      What is Required (Qualifications):
      - At least 3 years of customer service experience
      - Previous experience within the facility maintenance or construction industries is a plus
      - A consistent employment history of at least five years with a single employer, avoiding frequent job changes
      - Strong documentation skills
      - Excellent problem-solving, conflict resolution, and follow-up abilities

      How to Stand Out (Preferred Qualifications):
      - Experience in relationship management within a customer service context
      - Proficiency in using various technology platforms and systems
      - Strong initiative and interpersonal communication skills
      - Ability to work independently with minimal supervision
      - Solid organizational and multitasking skills

      #FacilityMaintenance #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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  • About the company

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