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Remote Customer Service Representative (Full- Time)
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Job Description
- Req#: 181
Employer Industry: Customer Service
Why consider this job opportunity:
- Competitive pay at $15.00 per hour
- Bonus structure tied to customer satisfaction and service quality
- Opportunity to participate in training and development programs to enhance service skills
- Join a service-first culture where excellence is recognized and rewarded
- Work with a high-performing, motivated team dedicated to delivering world-class support
- Remote work opportunity with specific technical requirements for an optimal setup
What to Expect (Job Responsibilities):
- Deliver a white-glove customer experience by keeping interactions clear, positive, and supportive
- Serve as the primary point of contact for high-value clients, ensuring a polished and empathetic experience
- Actively listen to identify needs and tailor each interaction for a personalized experience
- Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up
- Document interactions thoroughly in the CRM system to ensure continuity and accuracy
What is Required (Qualifications):
- Experience in high-touch customer service, technical support, or call center environments serving premium clients
- Exceptional verbal and written communication skills with adaptability in tone and language
- Detail-oriented and accountable, with a strong sense of ownership for customer experiences
- Proficient with CRM systems, data tracking, and documentation
- High school diploma or equivalent required; associate degree or equivalent experience preferred
How to Stand Out (Preferred Qualifications):
- Experience with multichannel support (phone, chat, email) preferred
- Naturally empathetic and patient, demonstrating an understanding of customer needs
#CustomerService #RemoteWork #CareerOpportunity #TrainingProvided #CompetitivePay
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