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Remote Customer Service Representative
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Job Description
- Req#: J0BT03278528
Employer Industry: Health Insurance Technology
Why consider this job opportunity:
- Salary up to $16.50 per hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely with the convenience of a home office
- Collaborative and supportive team environment
- Comprehensive benefits including 401K match and paid time off (PTO)
- Paid training to ensure success in the role
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, delivering exceptional customer service
- Manage customer accounts and provide technical support
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while interpreting customer needs
- Exhibit creative problem-solving skills and manage multiple tasks effectively
What is Required (Qualifications):
- Must be 18 years of age or older
- Moderate to advanced computer skills and high comfort level with new technology
- Excellent verbal and written communication skills
- Committed to full attendance during a paid 3-week training period
- Dedicated, private, and secure workspace with required internet specifications
How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus
#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided
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