Remote Jobs
Remote - Customer Service Representative
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Job Description
- Req#: 300002989503802
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Salary of $16.00 per hour with bi-weekly pay
- Paid training with equipment provided
- Full-time schedule (40 hours a week) with full benefits from day one
- Career growth opportunities available within the organization
- Access to PerkSpot employee discount program
- Supportive and positive employee-friendly culture
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for inquiries from potential and existing beneficiaries and community organizations regarding the NJ Family Care Program
- Provide one-on-one telephone support to applicants, beneficiaries, and enrollees
- Accurately document enrollment requests and status changes, as well as handle complaints and grievances
- Enter application and enrollment information into a web-based system for customers
- Maintain proficiency in program policies and provide clear, accurate information to clients
What is Required (Qualifications):
- Basic understanding of a call center environment and customer service quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants and co-workers
- Strong problem-solving skills through analysis and feedback
- Commitment to achieving results with empathy and knowledge
- High School diploma or GED required; background and drug screening necessary
How to Stand Out (Preferred Qualifications):
- Experience in customer service roles, especially within a call center environment
#CustomerService #CareerGrowth #RemoteWork #EmployeeBenefits #SupportiveCulture
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