Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare) - Spanish Bilingual

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Join Us and S.O.A.R

• S - Spark Curiosity
• O - One Team, One Direction
• A - Action for Results
• R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Bilingual Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

• Competitive pay: $15.00/hr for bilingual
• Performance incentives
• Paid training in a state-of-the-art video training environment
• Comprehensive health plan available after 90 days
• Employee wellness and engagement programs
• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Your Role:

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements:

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks:

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Take the first step toward a rewarding career.

Join Sagility today and make a difference!

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home Arizona (Mountain Day Light Time)United States of America