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Remote Customer Service Representative
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Job Description
- Req#: J0BT03279311
Employer Industry: Health Insurance Technology
Why consider this job opportunity:
- Salary up to $16.50 per hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Paid training and supportive team environment
- 401K match and Individual Coverage HRA (ICHRA) benefits
- Paid time off (PTO) available
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to deliver exceptional customer service
- Manage customer accounts and provide technical support
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while demonstrating creative problem-solving skills
- Maintain time and task management, prioritizing multiple tasks effectively
What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace with a personal device that has a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and a high level of professionalism
How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a call center environment
- Experience with CRM systems and practices
- Spanish bilingual skills are a plus
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #TechnicalSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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