Employer Industry: Health Insurance Technology

Why consider this job opportunity:
- Salary up to $16.50 per hour plus performance incentives
- Paid training provided to ensure you are well-prepared
- The convenience of working from home in a fully remote position
- Collaborative and supportive team environment
- Opportunities for career growth and development within the organization
- 401K match and Individual Coverage HRA (ICHRA) benefits available

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to deliver exceptional customer service
- Manage customer accounts and provide necessary technical support
- Perform application data entry and respond to online chat inquiries as assigned
- Follow defined procedures and policies while interpreting customer needs
- Engage in extensive self-study and training, with eligibility dependent on passing required exams

What is Required (Qualifications):
- Must be 18 years of age or older
- Dedicated, private, and secure workspace for remote work
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and comfort with new technology
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance or the Affordable Care Act
- Experience working in a call center environment
- Familiarity with CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #TrainingProvided

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