Remote Jobs
REMOTE Customer Service Representative
This job is now closed
Job Description
- Req#: JP-005422349
Employer Industry: Technology
Why consider this job opportunity:
- Salary up to $21.00/hr
- Contract position with potential for extension or conversion
- 100% remote work opportunity
- Comprehensive benefits package including medical, dental, vision, and 401(k) options
- Opportunities for career advancement and growth within the organization
- Supportive work environment focused on employee well-being and development
What to Expect (Job Responsibilities):
- Manage employee contacts, ensuring inquiries are resolved with a high degree of customer service
- Respond to inquiries via phone, chat, and email as the first point of contact for Leave, Disability, and HR-related issues
- Utilize available documentation to resolve inquiries and escalate when necessary
- Build customer trust through empathetic and personalized conversations
- Analyze and decide on disability, leave, and accommodations requests while balancing process adherence with employee needs
What is Required (Qualifications):
- Minimum of 3 years of recent customer support experience, particularly in a call center setting
- Strong communication skills and ability to demonstrate empathy
- Proficiency in computers with the ability to research and find information
- Proven ability to manage confidential employee information and adhere to strict data privacy standards
- Detail-oriented with strong problem-solving and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in HR-related roles or knowledge of HR practices
- Ability to adapt to constantly changing workloads in a fast-paced environment
- Exceptional use of empathy skills when dealing with customers
#Technology #CustomerService #RemoteWork #CareerGrowth #HRSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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