Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Opportunity for career advancement and growth within the organization
- Collaborative and engaging work environment

What to Expect (Job Responsibilities):
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues

What is Required (Qualifications):
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED

How to Stand Out (Preferred Qualifications):
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
- Comfort with desktop computer system
- Proven oral & written communication skills

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveWages #RemoteWorkOpportunity

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