• Job Description

  Req#: R69746
  Employer Industry: Insurance Services
  
  Why consider this job opportunity:
  - Salary range of $17-$18 per hour
  - Opportunity to work in a meaningful role that provides comfort to families during difficult times
  - Flexible remote work arrangement
  - Supportive and collaborative work environment with a focus on employee well-being
  - Recognition as a Great Place to Work by multiple organizations
  - Chance to be part of a diverse, equitable, and inclusive workplace
  
  What to Expect (Job Responsibilities):
  - Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
  - Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
  - Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
  - Coordinate check-ins, check-outs, and extensions, ensuring accurate documentation and status updates
  - Address escalations and support families through challenges with confidence and care
  
  What is Required (Qualifications):
  - Bachelor's degree or equivalent from an accredited college or university preferred
  - Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
  - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  - Strong communication, grammar, and interpersonal skills
  - Ability to work independently, show initiative, and perform well under pressure
  
  How to Stand Out (Preferred Qualifications):
  - Experience working effectively in a remote team environment
  - Strong data entry skills with high attention to detail
  - Excellent and professional phone voice
  - Strong organizational skills and ability to multitask
  
  #InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #GreatPlaceToWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivit...

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