Employer Industry: Vacation Ownership

Why consider this job opportunity:
- Exceptional benefits package including medical, dental, and vision insurance
- 401K plan with employer contributions
- Paid Time Off (PTO) program for work-life balance
- Outstanding travel benefits for employees
- Opportunity to work in a dynamic and innovative industry
- Positive and supportive work environment focused on service excellence

What to Expect (Job Responsibilities):
- Manage a high volume of inbound and outbound calls and emails from hotel guests, ensuring accurate processing of reservations and transactions
- Provide comprehensive information and recommendations about the employer's properties, products, and services
- Utilize personalized discovery and conversion techniques to enhance guest satisfaction and drive revenue
- Respond to Owner emails and requests for call-backs promptly and professionally
- Take ownership of resolving guest issues and complaints, ensuring timely and effective solutions

What is Required (Qualifications):
- Must reside in the Las Vegas area
- Strong written, listening, and verbal communication skills
- Proficiency in using a moderately sophisticated computer system for data input
- Ability to perform accurate mathematical calculations using a 10-key calculator
- Capacity to prioritize tasks and adapt in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in customer service or a hospitality-related role
- Familiarity with Microsoft Word, Excel, and Outlook
- Demonstrated ability to handle and diffuse challenging situations with empathy and professionalism
- Proven track record of achieving sales or service goals in a previous position

#VacationOwnership #CustomerService #CareerOpportunity #TravelBenefits #TeamMemberBenefits

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