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Job Description
- Req#: 49690
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunity for career growth with a focus on internal promotions
- Flexible remote work arrangement from the comfort of your home
- Comprehensive benefits package, including health coverage and paid time off
- Engaging and collaborative work environment with a casual dress code
- Paid training to help you develop new skills
What to Expect (Job Responsibilities):
- Answer incoming calls promptly and professionally
- Assist customers with inquiries and provide accurate information about products and services
- Document customer interactions in the system for record-keeping
- Escalate complex issues to the appropriate departments for resolution
- Maintain a reliable and quiet workspace to support effective communication
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to work independently in a remote setting with a reliable internet connection
How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service role
- Familiarity with customer relationship management (CRM) systems
- Proficiency in using standard office equipment and software
- A positive attitude and strong problem-solving skills
- Ability to adapt to changing situations and work under pressure
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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