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Job Description
- Req#: 49701
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off: Earn PTO and paid holidays to take the time you need
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross
- Paid Training: Learn new skills while earning a paycheck
- Fun, engaging work environment with a team-oriented culture
- Casual dress code for a comfortable work experience
What to Expect (Job Responsibilities):
- Answer incoming calls promptly and professionally
- Assist customers with inquiries and provide accurate information about products and services
- Document customer interactions in the system
- Escalate complex issues to appropriate departments
- Deliver exceptional customer service from the comfort of your home
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to work independently in a remote setting
How to Stand Out (Preferred Qualifications):
- Previous experience in a remote work environment
- Familiarity with customer service software and tools
- Bilingual skills (English and another language)
- Proven track record of resolving customer issues effectively
- Strong problem-solving skills
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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