MCI
Remote Inbound Customer Service Representative
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Job Description
- Req#: 49710
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive hourly pay with opportunities for growth
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits for full-time employees
- Career advancement opportunities with a focus on internal promotions
- Engaging and collaborative work environment with a casual dress code
- Paid training to help you develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Answer inbound customer calls professionally and courteously
- Assist customers with inquiries, complaints, and service-related issues
- Provide accurate information about products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service or call center role
- Familiarity with remote work environments and tools
- Strong problem-solving skills and adaptability
- Experience with documentation and customer interaction management systems
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #HealthBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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