• Job Description

  Req#: 6314

  Overview

  Position Title: Multi-Line Claim Representative ILocation: Fully Remote (U.S. only)Schedule: Monday–Friday, 8:00 AM–4:30 PM (Local Time Zone)Salary Range: $60,000–$65,000 annually

  Build Your Career With Purpose at CCMSI

  At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

  We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

  Job Summary

  We are seeking an experienced and dedicated Multi-Line Claim Representative I to join our team. This remote position focuses on the investigation and adjustment of Auto Physical Damage (APD) claims. As a key member of our claims team, you will be responsible for managing claims from start to finish, ensuring thorough investigations, accurate assessments, and efficient resolutions. You will play a crucial role in maintaining the high standards of claim services that our clients expect from CCMSI, all while adhering to our corporate claim standards and regulatory requirements.

  In this training position, you will gain the skills and experience needed for potential future promotion to a more senior-level claim position. You will be accountable for delivering quality claim services, which involves detailed documentation, effective communication with stakeholders, and adherence to state regulations governing auto insurance claims.

  The ideal candidate will have a strong background in handling auto claims, with a particular focus on APD. You should possess excellent analytical and problem-solving skills, a keen attention to detail, and the ability to manage multiple claims simultaneously. Proficiency in claims management software, solid knowledge of industry regulations, and superior negotiation and customer service skills are essential. If you are a proactive, independent professional looking to advance your career in a remote working environment, we encourage you to apply.

  Important – Please Read Before Applying

  This is a true insurance claims adjusting role, not an HR, benefits, safety, consulting, or administrative position. Candidates must have direct experience investigating, evaluating, reserving, negotiating, and resolving claims as an adjuster or adjuster supervisor within a carrier, TPA, or similar claims environment. Applicants without hands-on adjusting experience will not be considered.

  Responsibilities

  When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.

  • Determine coverage by analyzing insurance policy terms.
  • Investigate and adjust Auto Physical Damage (APD) claims.
  • Settle claims within authority or seek authority in line with client instructions.
  • Review and process payments in accordance with claim standards.
  • Apply knowledge of state regulations governing auto insurance claims.
  • Negotiate settlements and resolve repair/tow bills to achieve favorable outcomes.
  • Manage multiple claims simultaneously while maintaining quality standards.

  Qualifications

  Required:

  • Active Adjuster’s License (any U.S. jurisdiction).
  • 3+ years of proven claims handling experience, ideally in auto or multi-line claims.
  • Strong organizational skills with the ability to work independently in a remote environment.
  • Excellent written and verbal communication skills.

  Nice to Have:

  • Experience handling APD claims.
  • Strong negotiation skills for claims and tow bill resolution.
  • Familiarity with state auto insurance regulations.
  • Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

  Why You’ll Love Working Here

  • 4 weeks PTO + 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Internal training and advancement opportunities
  • Culture: A supportive, team-based work environment

  How We Measure Success

  At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

  • Quality claim handling – thorough investigations, strong documentation, well-supported decisions• Compliance & audit performance – adherence to jurisdictional and client standards• Timeliness & accuracy – purposeful file movement and dependable execution• Client partnership – proactive communication and strong follow-through• Professional judgment – owning outcomes and solving problems with integrity• Cultural alignment – believing every claim represents a real person and acting accordingly

  This is where we shine, and we hire adjusters who want to shine with us.

  Compensation & Compliance

  • Compensation: The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

  • Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

  • ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  Our Core Values

  At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

  • Lead with transparency We build trust by being open and listening intently in every interaction.
  • Perform with integrity We choose the right path, even when it is hard.
  • Chase excellence We set the bar high and measure our success. What gets measured gets done.
  • Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
  • Win together Our greatest victories come when our clients succeed.

  We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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• About the company

  CCMSI is a leading independent third-party administrator for workers’ compensation and property/casualty self-insurance programs. At CCMSI, we recruit exceptional claim professionals with experience in a broad range of fields. And then we put them ...

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