• Job Description

  Req#: R0015770

  At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
  
  Additionally, you will enjoy:
  • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
  • 401(k) with company match
  • Paid vacation, sick, personal and parental leave time
  • Paid Volunteer Time: giving back to our communities is important to us
  • Employee Recognition Program – convert your recognition points into gift cards
  • Employee Assistance Program – offers benefits to help you manage daily responsibilities
  • Access to on-demand training courses to advance further in your career

  Job Description

  The position is remote and can be located anywhere in the US.

  We're looking for a talented individual...

  To join us as a Remote Outbound Specialist for Integrated Customer Services! This isn’t your typical call center job - we are an outbound contact center focused on securing enrollments to our program. This role makes outbound calls to new and existing customers in an effort to address their energy needs.

  You’re a great fit if you can…

  • Drive success in a high-volume, outbound sales environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill
  • Meet daily outbound sales production and monthly quality goals
  • Identify eligibility, then consistently close enrollments
  • Be an active team member in a remote environment; participate in training sessions and more to develop and grow
  • Thrive in an environment to earn a commission, based on defined metrics
  • Ideally this candidate is bilingual to meet the needs of our Spanish speaking customers

  What you can apply Day 1…

  • Experience handling inbound or outbound voice calls
  • Expertly navigating a script
  • Supporting customers and tech inquires
  • Comfort with a committed schedule with set lunches and breaks
  • Appreciation for goals and performance metrics

  Exciting candidates have…

  • High School Diploma or GED (required)
  • Ability to type 35+ WPM
  • No attendance or punctuality concerns
  • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
  • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
  • Sales-oriented with a focus on customer service satisfaction
  • “How can I help you?” attitude

  Remote Work Requirements:

  We provide a laptop, software, and all necessary equipment

  Home Internet requirements:

  Internet speed that meets our minimum standard:

  • 10 Mbps upload / 20 Mbps download / 99% latency

  • Google: ‘free speed test’ if you are unsure

  • Ability to hardwire internet, plug directly into router

  Environment:

  • Dedicated home office space, free of personal disruptions
  • Two power connections
  • You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

  Compensation:

  $18 / hour + $65 / month internet stipend

  Assessment:

  Please note that an assessment must be completed before being considered for the position.

  Compensation Range

  Currency

  Type

  Hourly

  Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

  Sponsorship is not available for this position at this time . Successful hires must pass pre-employment checks.

  Equal Opportunity Employer

  As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

  The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

• About the company

  CLEAResult helps utilities, businesses and individuals make the wise use of energy a way of life. Headquartered in Austin, Texas, CLEAResult designs, markets and implements energy programs around the globe. Our experienced energy experts tailor strateg...

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