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Remote Patient Support Specialist (Schizophrenia exp Required)
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Job Description
- Req#: R1489869
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Salary up to $30 per hour
- Flexible part-time schedule that can work alongside your current position
- Opportunity for long-term career growth in the medical device industry
- Gain valuable experience in clinical trial support and patient interaction
- Work remotely with the ability to manage your hours, including non-business hours
- Supportive work environment focused on improving patient outcomes
What to Expect (Job Responsibilities):
- Provide proactive phone, email, and chat support to clinical trial participants and site staff
- Manage inbound calls while focusing on remote outbound communications
- Act as a liaison between end users and medical device manufacturer representatives
- Adhere to program service level agreements (SLAs) and training requirements
- Document interactions effectively using the Zendesk platform
What is Required (Qualifications):
- High school diploma or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of patient interaction experience
- Very strong interpersonal skills, including excellent customer service skills and phone demeanor
- Organized with best documentation practices
- Experience working with sensitive patient populations, particularly schizophrenia
- Availability to work M-F from 4:30 PM to 8:00 PM EST, plus one hour over the weekend
How to Stand Out (Preferred Qualifications):
- Ability to effectively document interactions in the Zendesk platform
- Experience in clinical trial support or working with mental illness populations
- Strong written and verbal communication skills
- Good clinical practice training
- Experience in the medical device industry, either in education or customer support
#LifeSciences #Healthcare #ClinicalTrials #RemoteWork #CareerGrowth
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