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Remote Regional Support Specialist
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Job Description
- Req#: 300001100969396
Employer Industry: Security Services
Why consider this job opportunity:
- Starting pay of $16.66 per hour
- Access to healthcare benefits, 401(k) plan with company match, and paid time off
- Opportunity to accrue up to 120 hours of paid time off in the first year, with an increased accrual rate after that
- Supportive team environment that fosters collaboration and relationship building
- Chance to work in a fast-paced and dynamic setting while making a positive impact on customer satisfaction
What to Expect (Job Responsibilities):
- Coordinate the daily schedules of field technicians to optimize efficiency and productivity
- Ensure customer appointment times are met and manage any necessary reprioritization of jobs
- Provide timely notifications to customers regarding appointment changes or delays
- Facilitate communication between technicians, customers, and management through various channels
- Handle scheduling exceptions and dispatch technicians to emergency requests after hours
What is Required (Qualifications):
- Strong communication and customer service skills
- Strong analytical and problem-solving abilities
- Ability to efficiently multitask in a fast-paced environment
- Basic data entry and typing skills
- Familiarity with computer systems and MS Windows
How to Stand Out (Preferred Qualifications):
- Experience in a scheduling or dispatching role within the security or service industry
- Knowledge of local geography to effectively prioritize technician assignments
- Previous experience in customer service or a related field
#SecurityServices #CustomerService #CareerOpportunity #HealthcareBenefits #TeamEnvironment
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