Employer Industry: Client Services

Why Consider this Job Opportunity:
- Temporary job opportunity in a reputable organization
- Paid Sick Time
- Paid Vacation
- Health insurance, medical and dental
- Free FinFit Financial Wellness Benefit
- Employee Assistance Program

What to Expect (Job Responsibilities):
- Provide support to clients transitioning from client intake to the support pipeline, ensuring a smooth onboarding process and continued satisfaction
- Maintain client loyalty and foster long-term relationships by understanding clients' needs and goals and providing tailored solutions
- Upsell existing clients to new services, driving revenue generation and enhancing client satisfaction
- Facilitate overall client service, addressing inquiries and resolving issues promptly and effectively
- Monitor client progress and ensure they are achieving their goals and objectives

What is Required (Qualifications):
- Strong organizational skills with a keen attention to detail
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment
- Proven experience in achieving KPIs and SLAs as an account manager, client success manager, or similar role
- Excellent communication skills, both written and verbal, with a keen eye for syntax, grammar, and vocabulary
- Strong computer literacy, including proficiency in email, word processing, CRM, and software navigation

How to Stand Out (Preferred Qualifications):
- Experience teaching or demonstrating software functionality and driving adoption internally or externally
- Ability to prioritize tasks effectively, adapt to changing circumstances, and manage conflicts professionally

#ClientServices #RemoteWork #UpsellingOpportunity #ProfessionalDevelopment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.