Remote Jobs
Remote Retention and Customer Service Representative
What's your preference?
Job Description
- Req#: 300001172645211
Employer Industry: Security Services
Why consider this job opportunity:
- Salary up to $21.00 per hour after 180 days of employment with incremental increases of $0.50 every 30 days
- Full benefits available on the 1st of the month after 31 days of employment, including medical, dental, and vision
- Paid training and opportunities for career advancement within the organization
- Flexible remote work environment with weekends and most holidays off
- Engaging workplace culture focused on personal and professional development
- Access to tuition reimbursement and employee referral bonuses
What to Expect (Job Responsibilities):
- Handle a high volume of incoming calls from customers requesting to cancel services and retain their business
- Utilize customer service and sales experience to persuade and upsell customers
- Provide exceptional de-escalation and problem-solving skills to resolve customer concerns
- Maintain knowledge of company policies, products, and services to effectively assist customers
- Consistently improve performance and achieve sales targets to increase bonus potential
What is Required (Qualifications):
- Minimum of 2 years in a sales role with experience selling or saving customers
- Minimum of 2 years of call center customer service or sales experience
- High school diploma, GED, or some college experience
- Attendance adherence is critical, with mandatory training attendance for 8 weeks
- Ability to work from a private, undisturbed place with high-speed internet connection
How to Stand Out (Preferred Qualifications):
- Experience in customer retention and loyalty
- Strong negotiation skills and the ability to perform quick calculations
- Active listening skills to identify customer needs effectively
- Familiarity with interpreting contracts and communicating terms and conditions
- Ability to manage multiple screens and programs simultaneously
#SecurityServices #CustomerRetention #CareerDevelopment #RemoteWork #CompetitivePayAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.