Employer Industry: Security Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401K with 60% match up to 6% of salary
- Paid vacation, holiday, and sick time
- Company training and educational assistance
- Wide variety of employee discounts on travel, equipment, and more

What to Expect (Job Responsibilities):
- Provide user, operational, and technical support services via telephone, email, internet, and intranet for associates and external customers
- Log all required information in a technical support incident management system
- Retain ownership of issues until solutions are identified and communicated to customers
- Support installation of new systems and provide ongoing technical/systems support
- Identify and recommend process improvements while interacting positively with all callers

What is Required (Qualifications):
- Associate degree in Electronics, Computer Science, or related area, or equivalent education and/or experience
- 1-3 years of technical support or related experience
- Experience with P.C. computer/on-line information systems, networked environments, and databases
- Familiarity with access control systems hardware and software such as Pacom, Lenel, Sielox, GE, and Honeywell
- Ability to work independently and in a team environment

How to Stand Out (Preferred Qualifications):
- Experience in installing, configuring, and maintaining software and database administration
- Familiarity with Remote Connect Software
- Prior experience in a call center environment

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