Industry: Higher Education

Why consider this job opportunity:
- Competitive pay and benefits package
- Opportunities for career advancement within the higher education industry
- Chance to make a substantial impact on students' lives through proactive support
- State-of-the-art call center architecture for efficient communication
- Personalized relationships with students to promote their success

What to Expect (Job Responsibilities):
- Provide support for the new student enrollment process
- Develop and validate financial plans for applicants
- Monitor student accounts and provide guidance on financial eligibility
- Identify and overcome academic and financial obstacles with students
- Utilize data and systems to track enrollment and graduation information

What is Required (Qualifications):
- Associate's degree required
- Minimum of 1-year customer service or advising experience in education
- Proficiency in Microsoft Office suite and database software systems
- Access and maintain the NSLDS system without defaulting on Title IV Federal aid
- Reliable home office with internet speeds meeting minimum requirements

How to Stand Out (Preferred Qualifications):
- Prior experience in higher education or Title IV funding
- Knowledge and experience with online learning
- Experience in a fast-paced call center environment
- Desire to earn a Bachelor's degree through tuition benefit program

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