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Remote Technical Engagement Specialist
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Job Description
- Req#: REMOT004545
Employer Industry: Telecommunications
Why consider this job opportunity:
- Comprehensive healthcare, dental, and vision plans
- 401K retirement plan with company match
- Paid vacation, sick time, and additional holidays, including your birthday!
- Paid parental leave and volunteer time
- Employee referral bonuses and exclusive entertainment discounts
- Opportunity to provide exceptional customer service in a supportive environment
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for elevated technical issues, providing white glove service and trouble resolution
- Handle direct inbound calls from residential, business, and hospitality customers
- Troubleshoot and solve Tier 1 issues, escalating as necessary, and follow up to exceed client expectations
- Conduct follow-up testing and troubleshooting to assist customers with technical support issues
- Maintain thorough knowledge of the employer's product line and assist customers with service recommendations
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
- Ability to communicate clearly in grammatically correct English (additional language skills a plus)
- Strong communication and organizational skills
- Ability to work nontraditional schedules, including evenings, weekends, and holidays
How to Stand Out (Preferred Qualifications):
- Experience with technical support in a telecommunications environment
- Familiarity with troubleshooting system configuration and product functionality
- Previous experience providing customer service in a fast-paced setting
#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #EmployeeBenefits
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