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Remote TN B2B Customer Service
4 days agoWhat's your preference?
Job Description
- Req#: 1263617
Employer Industry: Digital Payments
Why consider this job opportunity:
- Salary of $20/hr
- Permanent placement with job security
- Opportunity for career advancement within a growing digital payment company
- Flexible remote work option after training
- Supportive work environment focused on team collaboration
- Chance to engage with B2B vendors and enhance customer satisfaction
What to Expect (Job Responsibilities):
- Assist B2B vendors with payments, missing payments, payment changes, and logging into portals
- Communicate effectively with businesses through various channels
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Ensure daily performance goals are met to contribute to team success
- Keep accurate records of customer interactions, transactions, comments, and complaints
What is Required (Qualifications):
- Must be available for scheduled work shifts from M-F, 11am-8pm EST
- Experience in handling vendor questions and escalations in a customer service role
- Strong communication skills to interact with businesses
- Ability to maintain professionalism and empathy in customer interactions
- Proven track record of meeting performance goals
How to Stand Out (Preferred Qualifications):
- Experience in a digital payment or financial services environment
- Familiarity with troubleshooting or setup processes for payment systems
- Previous experience in a B2B customer service role
- Knowledge of customer relationship management (CRM) systems
#DigitalPayments #CustomerService #RemoteWork #CareerOpportunity #B2BService
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