• Job Description

  Req#: 24113

  Company Overview

  
  
  

  Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

  
  

  What you'll do

  
  
  

  The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing DocuSign customers, managing accounts across the SMB market to maintain their satisfaction and renewal of their next contract. The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

  This position is an individual contributor role reporting to the Manager, Renewal Specialists APAC.

  Responsibility

  • Retain and grow customer accounts, including increased commitment
  • Develop and leverage customer relationships to improve customer retention
  • Manage renewal process and negotiate multi-variable contracts
  • Develop a strategy to ensure assigned accounts are renewed in a timely basis
  • Provide accurate and timely forecasts on a weekly basis
  • Monitor outstanding renewals and develop robust follow up system
  • Liaise with internal teams to ensure smooth processing of quotes and renewals for customers
  • Identify areas for growth within the account upon renewal
  • Communicate risk to management and lead resolution strategies
  • Align with the SMB Adoption Manager to ensure campaigns running effectively
  • Deliver business reviews for low adopting customer who require a 1:1 engagement
  • Be the principal point of contact for key customers and leverage the internal organisation to meet the needs of your customers
  • Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service

  
  

  Job Designation

  
  
  

  Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

  Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

  
  

  What you bring

  
  
  

  Basic

  • Bachelor’s degree or equivalent
  • 2+ years experience in B2B sales or account management focused on customer renewals

  Preferred

  • Experience in B2B sales or account management focused on customer renewals within the technology or software industry
  • Proven track record of success in managing a high-volume portfolio of accounts
  • Track record of success and over-achievement of quota in past positions
  • Proven ability to work in a fast-paced environment including exceptional time management, organization, and multi-tasking skills
  • Strong verbal and written communication skills, specifically at the executive level

  
  

  Life at Docusign

  
  
  

  Working here

  Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

  We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

  Accommodation

  Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.

  If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.

  Applicant and Candidate Privacy Notice

  #LI-Remote #LI-AR5

• About the company

  DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.

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