• Job Description

  Req#: REF15796B

  Company Description

  
  

  "Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

  
  

  Job Description

  
  

  
  What you will be doing:
  Consistently offer exceptional, friendly and engaging service
  Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  Recommend property facilities and assist guests with information and special requests
  Book room reservation requests, enter rooming lists, and update accurate information in the system

   Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team,

   Transform a request for information into a potential reservation as soon as there is an opportunity,

   Present the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer,

   Counter any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior,

   Handle reservations by applying the various step-by-step processes defined by the brand,

   Enter reservation details precisely and correctly,

   Ensure that information is passed on to the people concerned,

   Confirm the reservation; takes care over written communications ,

   Communicate and cooperates with the other hotel departments,

   Help optimise occupancy and average room rates,

   Respect and applies the hotel and brand's pricing policies,

   Implement the Revenue Management policy,

  Commercial / Sales

   Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account,

   Rapidly identifies the new customer and modifies the sales pitch accordingly

   Informs customers about the services on offer at the hotel and encourages use

   Is familiar with the local area around the hotel, including the competition

   Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy

   Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR

   Ensures the brand and/or Group's loyalty programme is promoted to guests

   Works towards attaining the department's quantities targets

  Hygiene / Personal safety / Environment

   Ensures that the workplace remains clean and tidy,

   Knows and ensures application of the hotel's security regulations (in case of fire etc),

   Ensures the safety of people and property in the hotel ,

   Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),

  
  

  Qualifications

  
  

  Your experience and skills include:
  Guest focused personality is essential

  
  

  Additional Information

  
  

  Minimum of 3 years experience in the same role
  Prior experience working with Opera or a related system
  Strong interpersonal and problem solving abilities
  Fluency in English, additional languages are a plus

  
  

• About the company

  Accor SA is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties.

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