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Reservations Remote Clerk
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Job Description
- Req#: 300026248295196
Employer Industry: Hospitality
Why consider this job opportunity:
- Opportunity for career advancement within a globally recognized hotel brand
- Comprehensive benefits package including medical, dental, and vision coverage
- Discounts at employer properties and participation in a stock purchase plan
- Supportive work environment that values diversity and inclusion
- Employee assistance programs and childcare discounts available
- Eligible for paid sick leave and holiday benefits
What to Expect (Job Responsibilities):
- Process all reservation requests, changes, and cancellations received via phone, fax, or mail
- Identify guest reservation needs and verify availability of room types and rates
- Explain cancellation policies and special rates to callers while accommodating special requests
- Maintain confidentiality and protect the privacy and security of guests and coworkers
- Develop positive working relationships with team members and support common goals
What is Required (Qualifications):
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Exceptional communication skills and professional demeanor
- Ability to handle guest concerns and provide quality service
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in the hospitality industry
#HospitalityJobs #CustomerService #CareerGrowth #EmployeeBenefits #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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