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Resolution Center - Remote Call Center Specialist
5 days agoWhat's your preference?
Job Description
- Req#: 1684815BR
Employer Industry: Retail Pharmacy and Health Services
Why consider this job opportunity:
- Opportunity for career advancement within a well-established organization
- Work in a supportive and collaborative environment with a focus on customer satisfaction
- Engage with a diverse customer base, including patients and healthcare providers
- Contribute to the health and well-being of communities through quality service
- Gain valuable experience in customer service within the healthcare sector
What to Expect (Job Responsibilities):
- Handle a high volume of inbound and outbound calls with customers, physician offices, patients, and third-party providers
- Resolve routine inquiries and problems while following established guidelines and procedures
- Log and track inquiries using computer applications, documenting all interactions and actions taken
- Coordinate with other departments to address complex issues and escalate as necessary
- Communicate results and adjustments to customers, physician offices, and vendors
What is Required (Qualifications):
- High School Diploma or GED
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents)
- Basic level PC skills, including using a mouse, starting and closing programs, and saving files
- Basic search engine skills, including navigating websites and filling out online forms
- Effective written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- At least 1 year of customer service experience in a centralized services or call center environment
- Experience in retail or healthcare settings
- Proven ability to meet quality standards for customer service and satisfaction
- Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
- Fluency in both Spanish and English
#RetailPharmacy #CustomerService #Healthcare #CareerOpportunity #TeamSupport
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