Carnival
Resolution Specialist - REMOTE - US
NewWhat's your preference?
Job Description
- Req#: 12077
Employer Industry: Travel and Hospitality
Why consider this job opportunity:
- Hourly pay rate of $18.00
- Opportunity for career advancement and growth within the organization
- Flexible scheduling with the potential for overtime during peak seasons
- Cruise and travel privileges for you and your family and friends
- Comprehensive health benefits and 401(k) plan
- Supportive training and professional development programs
What to Expect (Job Responsibilities):
- Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance
- Serve as the primary point of contact for resolving problems and addressing concerns related to reservations
- Assist management and colleagues with problem resolution and policy clarification
- Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors, and staff
- Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels
What is Required (Qualifications):
- Excellent communication and interpersonal skills
- Strong negotiation abilities and a customer-centric approach
- Proficiency in Microsoft O365 applications and strong overall computer literacy
- Ability to multitask and prioritize effectively in a fast-paced environment
- Demonstrated ability to maintain confidentiality and exercise sound judgment
How to Stand Out (Preferred Qualifications):
- Travel industry experience recommended but not required
- Passion, enthusiasm, and dedication to creating memorable guest experiences
- Open-mindedness and a collaborative spirit, promoting teamwork and mutual success
#TravelIndustry #CustomerService #CareerGrowth #FlexibleScheduling #HealthBenefitsAbout the company
Carnival Corporation & plc is a British-American cruise operator, currently the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.