• Job Description

  Req#: 12077
  Employer Industry: Travel and Hospitality
  
  Why consider this job opportunity:
  - Hourly pay of $18.00
  - Opportunity to earn cruise and travel privileges for you and your family and friends
  - Comprehensive health benefits, 401(k), and employee stock purchase plan
  - Support for training and professional development
  - Flexible scheduling with the potential for overtime during peak seasons
  - Collaborative work environment focused on creating memorable guest experiences
  
  What to Expect (Job Responsibilities):
  - Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance
  - Serve as the primary point of contact for resolving problems and addressing concerns related to reservations
  - Assist management and colleagues with problem resolution and policy clarification
  - Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service
  - Resolve questions and issues received via email with a focus on service excellence
  
  What is Required (Qualifications):
  - Excellent communication and interpersonal skills
  - Strong proficiency in Microsoft O365 applications and overall computer literacy
  - Ability to multitask and prioritize effectively in a fast-paced environment
  - Demonstrated ability to maintain confidentiality and exercise sound judgment
  - Passion, enthusiasm, and dedication to creating memorable guest experiences
  
  How to Stand Out (Preferred Qualifications):
  - Previous experience in the travel industry recommended but not required
  - Strong negotiation abilities and a customer-centric approach
  - Open-mindedness and a collaborative spirit, promoting teamwork and mutual success
  
  #TravelIndustry #CustomerService #CareerOpportunity #FlexibleScheduling #ProfessionalDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

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