SPREAD ENTHUSIASM.

SHARE YOUR PASSION.

Our aftersales teams make a difference every day – through their passion, their business acumen, their communication skills and their instinct for how to make our customers happy. And all of this in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits.

Our Corporate Headquarters is looking for a Co-op student to work on a 12 month contract in the Aftersales Department supporting the BMW Group University. The BMW Group University is responsible for designing and delivering all training programs to BMW, MINI, and BMW i Retailers. The Training Intern is responsible for supporting all functions related to training and the operations of BMW Group University while providing exceptional client support to our Retailer partners, learners and instructors.

Key responsibilities include:

• Manage training sessions by creating, communicating, rescheduling, and cancelling training sessions in the Learning Management System.
• Managing training enrolments, monitor fill rates for all technical and non-technical courses and communicate with Retailer Training Administrators and Management team to increase enrollments in training sessions.
• Coordinate with external training companies and regional trainers to provide remote logistical, administrative and technical support for in-class and virtual training sessions.
• Provide retailer training session logistics for virtual class training consisting of coordination of pre-work, assessments, tracking attendance and administering electronic feedback surveys.
• Maintain electronic training records and transcripts, learner registrations, course completions, and feedback surveys for instructor and online learning.
• Scheduled, monitor and resolve concerns related to room bookings, vehicle availability, etc.
• Support BMW Group University in auditing Retailers on specific bonus requirements for RBSC.
• Work closely on different topics with the BMW Group University Team to analyze existing business processes and suggestions for possible improvements.
• Prepare Retailers communication.
• On-site support during central and / or Regional training events (e.g. New Model Launch drive training events).
• Understanding of the purchasing process and periodic entry of purchase requests.
• Provide troubleshooting support for technical issues for online WBT courses, online quizzes and RBSC training targets in the Learning Management System in a timely manner via phone and TMSi HelpDesk email inbox.
• Assisting with logistical support for local and remote BMW training events.
• Help manage the BMW Group University fleet – location, log sheet, vehicle condition, maintenance, required repairs and storage of vehicles.
• Communicate student travel requirements to travel agency for booking travel and accommodation and confirm itineraries to retailers and students.
• Coordinate classroom reservations, equipment and supplies at the Training Centers.
• Assisting retailer partners with reaching their yearly training targets through effective reporting, client service support and personalized administrator training sessions.
• Managing and preparing certifications/plaques for technical assessments and certification plaques for both non-technical training.
• Generating and distributing adhoc and weekly training reports in MS Excel to Retailers, internal stakeholders, facilitators.
• Prepare ad-hoc reports in MS excel as required.
• Ensure that BMW Group University policies are being followed by the Retailer Network.

Qualifications:

• Recent college or university graduate or students currently pursuing post-secondary education.
• Proficient in Microsoft Office with advanced skills in MS Excel (pivot tables, v lookups, formulas, sorting, merging, and filtering).
• Ability to work independently in a fast-paced environment.
• Attention to detail and ability to meet aggressive deadlines.
• Strong analytical skills.
• Well-developed verbal and written communication skills.
• Driver’s license (G Class) and clean driving abstract required.
• Strong organizational and multi-tasking skills.
• Ability and willingness to work majority of the time in-office.

Benefits of working at BMW Group Canada include:

• An award winning culture.
• Cutting edge of innovation and creativity.
• Flexible working models.**
• Highly competitive compensation.
• World-class office space.
• Enjoy fresh meals in our amazing fully staffed and subsidized onsite cafeteria.
• Energize at our fully loaded coffee/tea bar

** We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.

BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law. BMW has an accommodation process in place that provides accommodations for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact Accessibility@bmw.ca.