• Job Description

  Req#: 6987

  Join the people helping people.

  PSCU/Co-op Solutions is now Velera ! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

  For people drawn to serving others through their work, Velera is a place to thrive, as we serve our credit union members best by taking care of each other first.

  If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

  This application is the first step in seizing your moment.

  Basic Function

  The Fraud Program position is on the Enhanced Fraud Services (EFS) team. This position is needed to perform a variety of high level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services.

  Essential Functions & Responsibilities

  • Conduct project research, analytics, reporting, and data for initial requests; escalating to the consultant if necessary.
  • Coordinate project timelines, objectives, and performance requirements are met for assigned projects.
  • Monitor company databases and team dashboards to support internal requests and liaison with other teams to provide data.
  • Trouble shoot customer data requests for both internal teams and external credit union partners and customers. Identifies root causes related to newly discovered issues.
  • Review daily reports, validate details, and provide initial analysis for requests.
  • Create and maintain processes, procedures, and documentation; keeping all current and up to date; make recommendations for process improvements.
  • Provide first level review with card monitoring research before handoff.
  • Onboard new credit unions to the solution. Must have an in depth understanding of the solution to understand and respond to user needs in rapidly changing business environments.
  • Build relationships by acting as a liaison for various customers and internal teams.
  • Conduct data analysis. Partner with consultants to generate more in-depth review of suspicious activity and follow up for the team’s customers.
  • Provide support and coverage to the consultants.
  • Perform other duties as assigned.

  Physical Demands

  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
  • Specific vision abilities required by this job include close vision
  • Ability to occasionally lift/move up to 25 pounds
  • Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

  Supervisory Responsibility

  • None

  Position Specifications

  • Bachelor’s Degree in Business Administration, Finance, Economics, Fraud/Risk discipline or related field or combination of education and relevant industry experience required.

  • Two (2) years professional experience in risk management, fraud prevention or fraud analytics required.
  • Three (3) years within the financial service industry preferred.
  • Experience with data analytical tools preferred. Project management experience preferred.

  Knowledge, Skills, & Abilities

  • Demonstrate behaviors based on Velera values: Excellence, Innovation, Leadership, Passion and Trust.
  • Strong verbal and written communication skills, problem solving, analytical and organizational skills are required.
  • Ability to document processes and coordinate projects.
  • Aptitude in data, reporting and analytics environments.
  • Ability to work independently, or collaboratively in a team environment.
  • Thorough knowledge of Microsoft Office (Excel, PowerPoint, Word) required.
  • Ability to engage in a timely, responsive, and communicative manner, providing an excellent service experience both internally and externally.

  Pay Equity

  Velera is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

  $51,500.00

  to

  $68,200.00

  *Note: The amount shown is based on full time annual salary and would be prorated based on role.

  In addition this position is eligible for an incentive plan, based on performance.

  Benefits

  At Velera, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

  Check out the comprehensive benefits Velera has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

  Velera offers:

  • Beautiful, state-of-the-art campus

  • Endless opportunities for advancement

  • Competitive wages

  • Generous paid time off and paid holidays

  Our benefits package includes:

  • Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Company Paid Disability Insurance

  • 401 k (with employer match)

  • Health Savings Accounts (HSA) with company provided contributions

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Legal Plan

  • Pet Insurance

  • Adoption Assistance Plan

  • Mental Health and Well-being: Employee Assistance Program (EAP)

  • Mental health and Well-being: Virtual mental health support and resources

  • Tuition Reimbursement

  • Wellness program

  • Back-up child care program

  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

  Velera is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a Velera location, employee attentiveness and cooperation with Velera Employee Safety Workplace Protocols is critical.

  Please Note: For roles with certain levels of travel and/or company car usage, Velera will require a completed Motor Vehicle Record Check , valid driver's license, and proof of insurance at time of hire and annually.

  All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

  Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

  Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

  Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

  As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.

• About the company

  PSCU partners with credit unions to enable growth and provide an unparalleled member experience.

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