Job Description Summary
At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities putting customers at the center of what we do best - protecting and restoring their dreams when they need us most.
The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims.
What to Expect
You will handle APD claims related to non-standard auto or specialty claims for RV, boats, campers, and other specialty vehicles. The adjuster will handle the estimate portion of the claim. . You will report to the Claims Manager.
Job Summary

Compensation Minimum:$52,300 Annual

Compensation Maximum:$83,800 Annual

Compensation may vary based on the job level and your geographic work location.

Job Level Summary

• Requires working knowledge and experience in own job discipline and broaden capabilities.
• Continues to build knowledge of the company, processes and customers.
• Performs a range of assignments related to job discipline.
• Uses prescribed guidelines or policies in analyzing situations.
• Receives a moderate level of guidance and direction.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc..
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status, answers questions or redirects to other areas.

Travel Requirements

• This position requires travel up to 10% of the time.
• Must be willing to travel for Catastrophe duty if necessary.

Working Conditions

• This position requires the ability to work in high, precarious places between 1 and 33% of the time.
• This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).

Physical Demands

• This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
• This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
• This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
• This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Education & Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims staff adjuster licensing as required.

Additional Qualifications

• Experience writing an estimate without an estimating system is preferred (1-3 years)
• Experience with specialty claims for RV, boats, campers, etc is preferred (1-3 years)
• Guidewire/Claims Center/CCC experience preferred (1-3 years preferred)
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

Location

This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

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We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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