• Job Description

  Req#: b117ead7-9935-4b7e-a913-20b0022af8fc
  About Us
  
  TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.
  
  We are innovative, nimble, and bold. Our goal is to elevate hospitality from a service to an experience through strategic development, investment, and brand creation.
  
  Our work environment includes:
  
  -Growth opportunities
  
  -Company perks
  
  -International Workforce
  
  -On-the-job training
  
  -Wellness programs
  
  -Remote work
  
  The TMC Hospitality Sales and Guest Experience Coordinator position often serves as the first and last point of contact for our guests. This position directly reflects our brand voice, service standards, and sets the tone for a guest's stay. Guests look to our Sales & Guest Coordinators as a city guide for all of our locations, so they will need to be aware of the local areas to better assist guests with recommendations or major news/events that may affect their stay.
  
  About the role & w hat you'll do
  
  This is a fast-paced, multi-tasking role. As a SAGEC, you will respond to guest emails, messages, and phone calls from home in a timely manner. You will also work hand in hand with our team on-site to keep abreast of policy changes and field guest requests, ensure those requests are delivered, and pass along guest messages. You will need to clock in on time and be ready to log into the guest contact queue at your scheduled time. You will be expected to complete the appropriate daily checklist for your assigned shift.
  
  This role requires you to analyze guest issues or complaints and be empowered to make decisions that are in the best interest of the company and guest experience. You may also be assigned tasks such as responding to guest reviews, completing daily phone call reports, and exporting and processing data for cancellation reports. Since you are working from home, you will need to work in a quiet, distraction-free environment and be able to keep yourself on task.
  
  This is also considered a light sales position. You are expected to make reservations and complete certain requirements for guest phone calls referencing a new reservation. A portion of your pay will be from commission based on reservations made. You are expected to track and keep in contact with any leads that do not result in a reservation.
  
  Qualifications
  
  -3+ years of customer service experience
  
  -1+ years sales experience
  
  -Proficiency in Google Office Suite and email
  
  -Availability to work 40 hrs a week
  
  -Availability to work nights, weekends, and holidays
  
  -Familiarity with online travel agencies, such as Expedia, Booking.com, AirBNB, VRBO, etc.
  
  -Strong written and verbal communication skills
  
  -Must be well-organized with an aptitude in problem-solving and multitasking
  
  The pay range for this role is:
  
  18 - 19 USD per hour (Remote)

• About the company

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