Employer Industry: Business-to-Business (B2B) Distribution

Why consider this job opportunity:
- Competitive salary with opportunities for career advancement and growth within the organization
- Comprehensive benefits package, including a 401(k) plan
- Flexible remote work arrangement with a minimum of two days in the office per week
- Collaborative and supportive work environment
- Opportunity to work with a leading provider in the B2B distribution sector

What to Expect (Job Responsibilities):
- Resolve problems and proactively recommend products, services, and solutions to customer or sales representative issues
- Execute solutions and escalate issues to the team manager on behalf of customers or sales representatives
- Assist with service areas based on business needs and perform special projects as required
- Manage inbound email and chat contacts from customers and sales representatives
- Document and report errors in pricing, product descriptions, and service opportunities while escalating critical issues

What is Required (Qualifications):
- High School diploma or equivalent; Bachelor's degree in Customer Service or Marketing preferred
- Minimum 1-3 years of experience in Sales Support, Sales Operations, or a related field
- Proficiency in Excel, including vlookup and pivot tables
- Excellent verbal and written communication skills
- Strong customer service orientation and ability to work as a team player

How to Stand Out (Preferred Qualifications):
- Demonstrated ability to analyze complex or undefined issues to determine the proper course of action
- Strong time management and organizational skills
- Good customer negotiation skills
- Self-starter with analytical abilities
- Capability to succeed in an ambiguous environment

#B2BDistribution #CustomerSupport #CareerGrowth #RemoteWork #CompetitiveBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."