• Job Description

  Req#: R-244922

  Our Purpose

  Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

  Title and Summary

  Customer Finance Analyst - Financial Institution

  Overview
  We are currently looking for a Customer Finance Analyst - Financial Institution to be a part of the Northern Europe Financial Institution & Digital Partner functional team, reporting to the Vice President of Financial Institution & Digital Partners.
  You will support the Account Managers (AM) of the Northern Europe Division by serving as the link between them, the Global Business Service Center (GBSC) of Mastercard, Business Partners and all other internal stakeholders
  As a Customer Finance Analyst - Financial Institution you will be responsible for maintaining a high standard of service by addressing customer concerns, verifying billing accuracy and changes between billing cycles (annual/quarterly), monitoring compliance with contractual agreements, tracking internal setups according to customer agreements and tracking performance to drive operational excellence
  You will also play a key role in managing customer interactions by addressing billing-related inquiries, and ensuring a smooth communication flow between the customer and our internal teams (e.g. local Finance Mastercard Controlling)
  The role includes daily contact with key functions of the European Controlling team giving you the opportunity to develop a strong network within Mastercard. The close relationship with GBSC and account managers will broaden your knowledge of the Mastercard business and expose you to the business challenges at the core of our business
  
  Role
  First Point of Contact
  Act as a liaison between the GBSC of Mastercard, Finance (local and central) and Account Managers part of the Northern Europe Division
  Address Account Managers’ queries by coordinating with GBSC and vice versa
  Build and maintain relationships with various internal and external stakeholders
  Investigate and resolve billing questions from customers and Account Managers
  Performance Tracker Management
  Monitor and manage client rebates and incentives to ensure accurate tracking and reporting
  Direct efforts to strengthen existing client performance controls and optimize business processes, metrics and reports relating to client rebates and incentives
  Contribute innovative ideas to enhance and optimize performance tracking systems
  
  All About You:
  In terms of the performance and personal competencies required for the position, we would highlight the following:
  Experience/proven track record in accounting controls and financial processes within a global organization or within a Big 4 Firm
  Bachelor’s degree in Accounting, Finance or related discipline; Master’s Degree is a plus
  Ability and experience to assess and design effective operational and financial controls
  Strong organizational, data management, and analytical skills
  Very advanced knowledge of Microsoft Excel, including modelling and macros
  Strong interpersonal and communication skills (both verbal and written)
  Ability to adjust complex billing-related information to different audience groups (both technical and non-technical)
  Must be able to integrate knowledge across departments and work cross-functionally
  Excellent problem-solving abilities and persistence in uncovering solutions
  Consistently tackles challenges with determination, resourcefulness, and a commitment to achieving results, even in the face of complexity or ambiguity
  Process-minded individual who also efficiently prioritizes tasks and manages time in a fast-paced environment
  Fast learner and able to link diverse sources of information including the ability to handle confidential information
  Market and industry knowledge a plus

  Corporate Security Responsibility

  
  All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  
  

  
  

  
  

• About the company

  Transforming the way we live Electronic payments have the ability to create a world with greater opportunities for all. To take us beyond borders, to new markets. Beyond mere moments, to meaningful experiences. That's the power of a World Beyond Cash®. And that's Priceless®.

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